If something is wrong
If your order arrives damaged, defective, or made incorrectly, we will make it right — usually by making it again.
Report it from your order page
Open the link from your confirmation email and choose “Something wrong with this order?”. You do not need an account, and you will get a copy of what you sent.
The clock starts at delivery
Not when you ordered. Everything here is made after you buy it, so the wait before it ships does not count against you.
The window depends on who made it
Each of our makers sets its own. Most give 30 days from delivery; on some international orders it is longer. Your order page shows the exact number of days you have left.
Nothing is posted back
None of our makers accepts returns, because every piece is personalised and cannot go to anybody else. Keep it or dispose of it — we would rather spend the postage making you another.
What happens next
Somebody reads it and replies within one business day, usually with a reprint on its way. Approved refunds reach your bank in five to ten days.